In every business, there are processes that are critical but repetitive. They consume valuable team hours, are prone to human error, and struggle to scale as your company grows. From onboarding new customers to generating monthly financial reports, these manual workflows can become a major bottleneck.
What if you could treat these business processes just like software? What if you could define them in code, version them, deploy them instantly, and scale them on demand?
This is the core idea behind Services-as-Software, a powerful paradigm for modern business automation. With service.do, you can transform any complex business logic into a simple, reusable API. You define the workflow, and our Agentic Workflow Platform handles the rest.
Let's explore five high-impact business processes you can automate today.
Before we dive in, let's clarify the concept. A Service-as-Software is the practice of encapsulating a specific business function—like 'process a payment' or 'onboard a new user'—into a self-contained, deployable software component.
Think of it as a smart, automated specialist for a single task. You give it an input, it performs a series of steps by orchestrating other tools and agents, and it returns a predictable output. The entire service is managed, scaled, and invoked via an API, abstracting away all infrastructure concerns. You focus on the business logic, not the servers.
The Problem: The journey from a new signup to a fully-activated customer often involves a scattered checklist. Create a user account, set up a billing plan, send a welcome email, notify the sales team on Slack, and add the user to a CRM. Doing this manually is slow and ripe for error.
The service.do Solution: An onboarding service that triggers automatically with every new signup. This single service acts as the master conductor for the entire onboarding orchestra.
How it Works:
The service receives the new user's details (name, email, plan choice) as input. Its logic then calls a sequence of other agents or APIs:
The service then returns a clean output, like the new customer ID and a status of 'complete'. This entire workflow is defined in one simple file.
import { Service, type Context } from '@do/sdk';
// Define the input and output schemas for your service
interface OnboardingInput {
name: string;
email: string;
plan: 'free' | 'pro' | 'enterprise';
}
interface OnboardingOutput {
customerId: string;
welcomeEmailSent: boolean;
status: 'complete' | 'failed';
}
// Create a new Service instance with your business logic
export default new Service<OnboardingInput, OnboardingOutput>({
name: 'customer-onboarding',
description: 'Onboards a new customer, creating an account and sending a welcome email.',
async run(input: OnboardingInput, context: Context): Promise<OnboardingOutput> {
console.log(`Starting onboarding for ${input.email} on plan ${input.plan}`);
// Business logic goes here.
// e.g., call user.create, email.send, billing.setup agents
const customerId = `cust_${context.invocationId}`;
return {
customerId,
welcomeEmailSent: true,
status: 'complete',
};
},
});
The Problem: At the end of every month, someone on your finance team spends hours, or even days, manually pulling data from different sources (Stripe, QuickBooks, bank accounts, internal dashboards) into a spreadsheet to create P&L statements or revenue reports.
The service.do Solution: A financial-report service that can be run on a schedule or triggered on-demand via an API.
How it Works:
This service is designed as a data aggregation and processing pipeline.
What once took a day of manual work now happens in seconds, error-free, every single time.
The Problem: A new lead signs up for a demo. Before your sales team can have a meaningful conversation, they need context. What's the company size? What industry are they in? Is this lead a good fit for your product? This manual research is a time sink.
The service.do Solution: A lead-enrichment service that automatically runs whenever a new lead is created in your CRM.
How it Works:
This is a perfect example of an Agentic Workflow. The service takes a single piece of information, like an email address, and orchestrates other specialized AI and data agents to build a complete profile.
Your sales team can now focus on high-quality, pre-vetted leads.
The Problem: Your platform relies on user-generated content, such as product reviews, comments, or forum posts. Manually policing this content for spam and inappropriate material is impossible to do at scale and can expose your business to risk.
The service.do Solution: A content-moderation service that analyzes every piece of user-submitted content in real-time.
How it Works:
When a user submits a post, the content is passed to your moderation service.
This Business-as-Code approach ensures your community standards are enforced consistently and automatically, 24/7.
The Problem: You need to migrate user data from a legacy system to a new one. The data formats are different, fields need to be cleaned up, and some information needs to be transformed before it can be loaded. This is typically done with brittle, one-off scripts that are hard to maintain and debug.
The service.do Solution: A robust data-migration service that defines the entire Extract, Transform, Load (ETL) process as a version-controlled workflow.
How it Works:
You can build a service that defines the pipeline step-by-step.
Because the entire logic is in one service, you can easily add logging, error handling, and retries for each step, creating a resilient and repeatable data pipeline.
These five examples are just the beginning. Any business process, from generating insurance quotes to provisioning cloud resources, can be modeled as a powerful, scalable software component with service.do.
By converting your operational logic into API Services, you're not just automating tasks—you're building a library of reusable, version-controlled business capabilities. This is the future of agile, efficient, and scalable operations.
Ready to turn your complex business logic into simple, reusable APIs? Visit service.do to learn more and start building today.